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Terms and Conditions of Sale
DELIVERY SERVICE: Orders are dispatched within 3
working days and are sent via Royal Mail or Target Courier.
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Postage & Packing Charges / Carriage inc. VAT UK only
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| £
25 or less |
£2.95 |
£
100 or less |
£9.40 |
| £
50 or less |
£4.70 |
£
150 or less |
£11.75 |
| £
75 or less |
£7.05 |
Over £150 |
£14.10 |
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PRICING DISCLAIMER: The prices listed on this
Web site are updated daily and are subject to change
without notice. While we take great care to ensure the
accuracy of these prices, we cannot be held liable for
any pricing errors.
AVAILABILTY:
Please note that all products on this website are
available to us at time of update unless stated otherwise.
Our website is updated daily. If a product is not in
stock or not available for any reason we will contact
you to let you know the expected delivery date and give
you the opportunity to change or cancel your order.
PAYMENT
TERMS: Payment is to be made in GBP. Payment is
accepted by online transactions through our secure server
24 hours per day. Your order will be confirmed with
an order number by e-mail and a transaction number.
Your order will be processed during normal office hours:
Monday to Friday 9am till 5pm. If you wish to place
and pay for an order by other means please contact us
directly by e-mail at sales@hydro-actif.com
or fax on +44 (0) 1983 840 522 with the details.
When paying by credit or debit card, the 'billing address'
information on your order must be the same as your credit
card billing information. If this information does not
agree completely, we will need to confirm with the billing
contact.
TAXES:
Tax Is charged at 17.5% rate for standard rated
goods where applicable.
WARRANTIES: All products are supplied with the
manufacturer's standard warranty. No other warranties
are expressed or implied.
CLAIMS:
Delivery Discrepancies - Hydro-Actif must be notified
of all delivery discrepancies within 7 days of receipt
of order. Damaged Goods - All deliveries received in
a damaged condition be must notified to Hydro-Actif
within 3 days of receipt of goods. Otherwise a replacement
cannot be made
RETURNS & EXCHANGE POLICY: If you are not satisfied
with your goods for any reason please return them within
7 days of delivery for replacement or refund. Returns
must be in original condition and packaging stating
reason for return. Worn or soiled items cannot be accepted.
Goods may not be returned after 7 days unless proved
to be faulty. The purchase price of products returned
in original condition will be refunded via the same
method of payment as selected on your order. Shipping
and handling charges are not refundable except in the
case where goods are proven to be faulty. In the case where goods are replaced more than once (for example with a different size or colour) the customer may be liable for the shipping costs but will be notified in this instance.
Certification
materials are non-returnable.
Tapes,
cd's, videos: These items are not exchangeable, however
should a cassette, CD or video be delivered damaged
or have a manufacturing defect, in this instance it
will be exchanged for the same title only, if returned
within 30 days of purchase date. A replacement fee of
£5.00 will be charged for and product returned
outside the 30 day period.
Please phone 01983 840 555 for a returns note number.
Please have the original invoice number available.
CANCELLATIONS: You may cancel your product order for any reason at any time prior to shipment. Once your order ships, it is subject to the Return Policy. (Please see "Transfers" and "Non-Attendance" regarding course bookings which are non-cancellable).
TRANSFERS - transfer to a future event within one year from the original date is permitted if the transfer request is made in writing at least 7 days prior to the event date. A transfer fee of £15 per day is required when an alternative course is selected.
NON-ATTENDANCE - students who do not attend courses due to illness or personal reasons will not be entitled to a refund or transferral to another course.
Absolutely no refunds will be issued.
Certification materials are non-refundable.
Hydro-Actif reserves the right to cancel a course - in such cases a full refund will be made.
All course fees are not transferable to any third parties.
BACK ORDERS: If your item is not in stock then
we will email you right away. We will inform you of
expected date of delivery and reason for delay. You
will always have the option to cancel your order if
you would rather not wait.
CUSTOMER
SUPPORT, SERVICE & COMPLAINTS: We aim to provide
our customers with the highest standard of service possible
and will deal with any queries or complaints in the
fairest manner at all times whilst observing customer
confidentiality. We will handle all queries and complaints
within 7 days of notification.
LEGAL
STATEMENT: By placing your order, you agree to all
the policies, terms, and conditions published throughout
this website.
'Your statutory rights are not affected'
PRIVACY POLICY
On-line Credit Card Security: This site has been
designed for secure payments. Your transaction is conducted
through SECPay, an approved payment service provider.
Your credit card details are not given to or retained
by the vendor at any time. All transactions are carried
out on a secure server.
Did you know? The risk of credit card fraud is
100 times greater when you hand your card to the waiter
in a restaurant than when you shop on the Internet!
At hydro-actif.com
we are committed to protecting your privacy. We use
the information we collect about you to process orders
and to provide a more personalised shopping experience.
Please read on for more details about our privacy policy.
What information do we collect? How do we use
it? When you order, we need to know your name, e-mail
address, delivery address, credit or debit card number
and expiry date. This allows us to process and fulfil
your orders and to notify you of your order status.
We also ask for your telephone number which enables
us to contact you urgently if there is a problem with
your order. For some international deliveries this number
may be given to our couriers.
We may also use the information we collect to occasionally
notify you about important functionality changes to
the Web site, new services and special offers we think
you'll find valuable. If you would rather not receive
this information, please send an e-mail to sales@hydro-actif.com.
Make sure to change your preferences for each account
or e-mail address you have left with us.
How do we protect customer information? As required
by the UK Data Protection Acts of 1984 and 1998, we
follow strict security procedures in the storage and
disclosure of information which you have given us, to
prevent unauthorised access. Our security procedures
mean that we may occasionally request proof of identity
before we are able to disclose sensitive information
to you.
What about "cookies"? "Cookies" are small pieces
of information that are stored by your browser on your
computer's hard drive. Our site does not use any cookies
that are stored to your hard drive or remembered between
visits to our website.
Will Hydro-Actif.com disclose the information
it collects to outside parties? hydro-actif.com
does not sell, trade or rent your personal information
to others. In Summary We are committed to protecting
your privacy. We use the information we collect on the
site to make shopping at hydro-actif.com possible and
to enhance your overall shopping experience.
Your Consent: By using our Web site, you consent
to the collection and use of this information by hydro-actif.com.
If we decide to change our privacy policy, we will post
those changes on this page so that you are always aware
of what information we collect, how we use it and under
what circumstances we disclose it.
Tell Us What You Think: We welcome your questions
and comments about privacy. Please send e-mail to sales@hydro-actif.com
Account customers welcome - Call for details
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